ATLAS EXPERIENCE LIMITED · HEARTATLAS · HOLATLAS
Terms of Service
Last updated: 15 September 2026
These Terms govern access to and use of services operated by Atlas Experience Limited, including HeartAtlas and HolAtlas, their websites, applications and related features.
1. Operator
The services are operated by Atlas Experience Limited, Hong Kong. Support: support@atlasexperiencelimited.com.
2. Acceptance
By creating an account or using a service, you agree to these Terms and any service-specific rules presented to you. If you do not agree, do not use the service.
3. Eligibility and accounts
You must meet the minimum age and legal-capacity requirements applicable to the service and your jurisdiction. You must provide information that is not deliberately false or misleading, protect your credentials and promptly report suspected unauthorised access.
4. Acceptable use
You must not use the services for unlawful activity, fraud, harassment, threats, impersonation, exploitation, spam, malicious software, unauthorised surveillance, infringement of rights, attempts to bypass security, or collection or misuse of another person's personal data. You remain responsible for content you submit and interactions you choose to have with other users.
5. HeartAtlas and HolAtlas
HeartAtlas may provide social, discovery, matching, dating and communication features. HolAtlas may provide communication, collaboration, messaging, calling and connected-service features. Features may change, be added, removed or vary by account, platform, country or subscription.
6. User content
You retain rights you hold in content you submit. You grant Atlas Experience Limited the limited rights necessary to host, process, display, transmit and technically adapt that content to operate, secure and improve the service, subject to our Privacy Policy and applicable law. You must have the rights necessary to submit the content.
7. Safety and moderation
We may investigate reports and take proportionate measures including content restriction, feature limitation, suspension or account termination where reasonably necessary to protect users, enforce these Terms or comply with law. No verification or moderation system can guarantee another user's identity, intentions or conduct.
8. Automated and AI features
Some services may include automated recommendations, translations, assistance or other AI-supported functions. Outputs may contain errors and should not be treated as guaranteed facts, professional advice or guarantees about another person. Users remain responsible for decisions they make using such outputs.
9. Paid services and subscriptions
Some features may require payment or a recurring subscription. The price, currency, billing period and material conditions are displayed before purchase. Unless otherwise stated at checkout or required by law, recurring subscriptions renew for the stated billing period until cancelled.
10. Payments
Payments may be processed by third-party payment providers such as Stripe. Use of their payment services may also be subject to their applicable terms and privacy notices. Atlas Experience Limited does not intend to store complete payment-card details itself.
11. Cancellation
You may cancel a recurring subscription using the account or billing controls made available to you, where applicable. Cancellation normally prevents future renewal and does not by itself retroactively refund a period already purchased, except where required by law or expressly stated otherwise.
12. Refunds and mandatory consumer rights
Refund eligibility is described in our Refund and Cancellation Policy. Nothing in these Terms excludes or limits non-waivable rights that apply to a consumer under mandatory law.
13. Availability and changes
We seek to provide reliable services but do not guarantee uninterrupted or error-free availability. Maintenance, security incidents, provider failures and other events may affect access. We may change features where reasonably necessary, while respecting applicable legal obligations concerning paid services.
14. Intellectual property
Atlas Experience Limited and its licensors retain their rights in the services, software, designs, brands, logos and other protected materials. These Terms do not transfer ownership of those rights to users.
15. Termination
You may stop using the services and, where available, delete your account. We may suspend or terminate access for serious or repeated violations, fraud, security risks, legal requirements or other grounds permitted by applicable law.
16. Privacy
Our processing of personal data is described in the Privacy Policy, which forms an important part of the information governing use of the services.
17. Responsibility and mandatory law
To the maximum extent permitted by applicable law, Atlas Experience Limited is not responsible for losses caused solely by another user's conduct, information supplied by users, or events outside our reasonable control. Nothing in these Terms excludes liability or consumer rights that cannot legally be excluded or limited.
18. Governing framework
Atlas Experience Limited is a Hong Kong company. These Terms are intended to operate within the laws applicable to Atlas Experience Limited while preserving any mandatory consumer protections or jurisdictional rights that cannot lawfully be waived in the user's place of residence.
19. Changes to these Terms
We may update these Terms to reflect service, legal, security or operational changes. Material changes may be notified by an appropriate method. Continued use after an update is subject to applicable notice and consent requirements.
20. Contact
Questions about these Terms may be sent to support@atlasexperiencelimited.com.