ATLAS EXPERIENCE LIMITED · HEARTATLAS · HOLATLAS

Refund & Cancellation Policy

Last updated: 15 September 2026

This policy applies to paid services and subscriptions sold by Atlas Experience Limited for HeartAtlas, HolAtlas and other services where this policy is presented at purchase.

1. Subscription renewal

Recurring subscriptions renew according to the billing period and price displayed at checkout unless cancelled before the next renewal, subject to applicable law.

2. Cancelling renewal

Users may cancel through the billing or account controls made available to them, where applicable. Cancellation stops future renewal. Access to already-paid subscription benefits may continue until the end of the paid period unless otherwise stated or required by law.

3. Refund requests

Except where a refund is required by applicable law or expressly offered at purchase, payments for a subscription period that has already begun are not automatically refundable merely because the user stops using the service or cancels future renewal. We may nevertheless review exceptional cases, duplicate charges, technical billing errors and other justified requests.

4. Mandatory consumer rights

Nothing in this policy removes or limits statutory cancellation, withdrawal, refund or other consumer rights that cannot lawfully be waived. Where mandatory law grants a stronger right, that law prevails for the affected transaction.

5. App stores and third-party billing

If a purchase is made through an app store or another third-party billing platform, refunds may need to be requested through that provider and may be governed by its applicable billing rules in addition to mandatory law.

6. How to request help

For billing or refund questions, contact support@atlasexperiencelimited.com and provide enough information to identify the account and transaction without sending full payment-card details.